FOODMatch

Frequently Asked Questions

We hope the following questions & answers help you learn more about collaborating with FOODMatch.

General

Where is the FOODMatch corporate headquarters?

575 8th Avenue, Floor 23
New York, NY 10018

How do I contact FOODMatch?

We are open Monday – Friday from 9am-5:30pm EST

General Inquiries: Info@foodmatch.com
Press/Media: Media@foodmatch.com
Quality Assurance: QC@foodmatch.com
Orders & Customer Service: Customerservice@foodmatch.com
Sales: Salessupport@foodmatch.com
Accounts Payable: AP@foodmatch.com

By phone: 212.244.5050


Warehousing & Logistics

What warehouses are you affiliated with?

Seafrigo (Dry & Refrigerated)

735 Dowd Avenue

Elizabeth, NJ 07201

201.770.1143

Hours: 7:00 AM – 4:00 PM

Contact: customerservice@seafrigo-usa.com

Lineage Logistics of Elizabeth (Frozen)

150 Bayway Avenue

Elizabeth, NJ 07202

973.548.9400

Hours: 7:00 AM - 7:00 PM

Anchor Distributing

2050 Williams Street

San Leandro, CA 94577

510.483.9120

Hours: 8:00 AM – 4:00 PM

Contacts: Ranjeeta Ram; ranjeeta@anchordistributinginc.com

Warehouse Breaks (No Loadings): 10:00-10:30 and 2:00-2:30

What are your warehouse hours of operations?

Seafrigo Hours: 7:00 AM – 4:00 PM

Lineage Logistics of Elizabeth Hours: 7:00 AM – 7:00 PM

Anchor Distributing Hours: 8:00 AM – 4:00 PM


Consumer Inquiries

What is the difference between FOODMatch and Divina?

FOODMatch is a producer of Mediterranean foods, specializing in bulk and retail olives and antipasti. Divina is FOODMatch’s flagship brand. With a wide variety of selections that are organic, kosher and non-GMO, the Divina name is the gold standard in responsibly and traditionally prepared Mediterranean specialties.

Where can I find ingredient or allergen information on FOODMatch products?

All product information is searchable on this website in the “Products” section or by using the main search bar on our homepage. Products may be filtered by origin, brand, or attribute such as non-GMO, kosher and organic.

Does FOODMatch offer coupons?

FOODMatch does not currently offer manufacturer coupons but retailers may choose to run promotional deals on our products.

Where can I buy Divina products?

You can visit divinamarket.com for our full product collection. For wholesale inquiries fill out the contact form here https://foodmatch.com/contact and someone will be in touch to follow up.


Human Resources

How can I apply for a job?

All of our job listings are listed on the FOODMatch website. To apply, follow the link to our Smart Recruiters page at https://careers.smartrecruiters.com/FOODMatch

How can I obtain my W-2?

Where can I record a suggestion I have for your team/brand?

I’m a current employee and I have a question. How can I get in touch?

You can email your work-related questions to HR@foodmatch.com.

Where can I record a suggestion I have for your team/brand?

You can email us at info@foodmatch.com.


Accounting

How can I get a price list?

Email salessupport@foodmatch.com and someone will be in touch to follow up.

How can I get a copy of my previous invoice?

Send your query to invoices@foodmatch.com.

How do I open an account with FOODMatch?

Email salessupport@foodmatch.com and someone will be in touch to follow up.

How do I contact someone from the accounting department?


Marketing

I’m a journalist/ blogger/ influencer and I’d like to partner with FOODMatch. How do I get in touch?

Email info@foodmatch.com with a detailed query, and include any relevant social media handles.

How do I contact someone from the marketing department?

Email info@foodmatch.com with a detailed query, and someone will be in touch to follow up.

How do I find information on purchasing a specific product?

You can search for Divina products in your area using our store locator at https://divinamarket.com/shop/store-locator. For FOODMatch bulk products please email info@foodmatch.com and someone will be in touch to assist you.


Sales Support

How do I place an order?

If you are a current customer, email customerservice@foodmatch.com. If you want to set up an account, complete the contact form on our website https://foodmatch.com/contact and a sales rep will follow up with you.

Can I track my order?

Send an email to customerservice@foodmatch.com and you will receive a follow-up email with tracking information.

How do I contact someone from the sales department?

Please fill out the form on our contact page with a detailed query https://foodmatch.com/contact and someone from sales will be in touch.

Can I set up a wholesale account?

We do not sell directly to customers, but if you fill out our contact form https://foodmatch.com/contact we can help partner you with one of our distributors in your area.

Do your products need to be refrigerated?

Our products have differing recommended storage methods which can be found on each individual product page https://foodmatch.com/products/listing/ingredients/all.

Where can I find recipes using your products?

Discover the various ways you can use our products on our recipes page https://foodmatch.com/recipes.

I have special dietary requirements (e.g., gluten-free, kosher and verified organic). How do I find products specific to my needs?

You can filter products using the “Attributes” dropdown menu on our product page https://foodmatch.com/products/listing/ingredients/all.

I'm a chef, how do I order samples for testing a new menu item?

Please fill out the form on our contact page https://foodmatch.com/contact and someone from our sales support team will reach out to you to fulfill your request.


Quality Assurance

Where are your ingredients sourced from?

Short answer? All over. FOODMatch sources product primarily from the Mediterranean, but also Peru and the US, just to name a few. Within these areas, FOODMatch works primarily with small farms and farmers. It’s our way of keeping our production process simple, authentic and traceable. Working with skilled growers on independently owned farms benefits the long-term health of the crop. We have been working with many of the same farms since our start nearly 20 years ago.”

Where can I find ingredient or allergen information on FOODMatch products?

The best resource for this information is on our website (https://foodmatch.com/) where we list any allergens and ingredients for every item. Additionally, out of extreme precaution, we do include the statement of “Produced in a facility that processes…” on our retail items. If you have questions on any specific item(s), please email us at QC@foodmatch.com. Otherwise, the label will include this information along with any allergens contained within.

My Divina Dolmas has a jelly-like layer—have they gone bad?

What you discovered is starch separating from the rice, which over time thickens with the oil in the product. Rest assured, this is completely food safe and only effects the product aesthetically. This has been observed to occur when storing the product in refrigeration over long periods of time. Therefore, we recommend storing the product in refrigeration only after the tin has been opened. Before serving, we recommend removing the dolmas from the tin and slightly warming them or setting them out at room temperature beforehand.

What is the shelf life of your retail products?

Depending on the specific item and the storage conditions after opening, the shelf life of the product may vary. For best results we recommend refrigerating after opening and minimizing cross-contamination to keep the product free from yeast and mold growth. For questions on any specific products please feel free to email QC@foodmatch.com

How do I contact someone from the quality assurance department?

Please email QC@foodmatch.com

Are your olives processed with lye?

We have an extensive product line which includes various types of olives and different curing methods dependent on the type of olive. The majority of green olives on the market are cured using an alkaline wash (also known as lye). This processing aid is the tool best suited for curing green olives because:

  1. It causes the hard outer layer of green olives to become more porous without destroying the texture of the meat. This is critical because it allows the olive to release oleuropein, which is the bitter element that makes raw olives picked off the tree unpalatable.
  2. It preserves the color of green olives.

There are some green olives available on the market that are solely fermented. However, the flavor, color and texture do not compare to their lye-cured counterparts. Other olives, such as our Divina Kalamata olives, mature on the tree (turning dark) and are cured solely via fermentation for about 4 – 6 months; there is no use of lye. The black beldi varietal is another example – these olives are dry cured with salt and ferment in barrels for about 4 months. Afterward, they are rinsed and dressed with oil. Again, no lye is used in this process.

What spices are used in your products?

Our spices fall within the definition of the FDA, which may include any of the following:

allspice, anise, basil, bay leaves, caraway seed, cardamon, celery seed, chervil, cinnamon, cloves, coriander, cumin seed, dill seed, fennel seed, fenugreek, ginger, horseradish, mace, marjoram, mustard flour, nutmeg, oregano, paprika, parsley, pepper, black; pepper, white; pepper, red; rosemary, saffron, sage, savory, star aniseed, tarragon, thyme, turmeric.

While we don’t share the exact contents of the spice mixture in our products due to the proprietary recipe, please feel free to reach out if you have any concerns.

Why is the rice in my dolmas pink?

A pinkish color of the rice is occasionally observed in the dolmas, which is the result of color transfer from the onion into the rice within the rice mixture. Additionally, this pinkish color can also transfer to the starch that sometimes forms a thick residue in the tin. There is no food safety issue associated with this occurrence.

Why is the rice in my Dolmas brown/beige?

Rice that is free in the tins can become brownish/beige due to the sterilization process undergone by the tins.

Where can I get a spec sheet for an item sold by FOODMatch?

Please email QC@foodmatch.com.

Are any items you sell certified kosher?

We offer a few select bulk olives and pestos that are certified kosher on the olive bar. Additionally, our Divina jars of capers, roasted tomatoes, and pepperoncini are certified kosher; however, at this time none of our Divina olives in jars are certified kosher. All of our kosher certified items bear the seal of the certifier on the label. You can search for kosher products under the “Attributes” dropdown menu on the “Ingredients” page on our website.

Are any items you sell certified halal?

No, not at this time.

Are your olives pasteurized?

All retail jars are pasteurized.

Can I freeze my olives?

Freezing is an option, however there is a risk of the product’s texture being negatively affected resulting in a softer product. If you choose to freeze olives we recommend putting the product in a sealed container with as much of the air removed as possible.

What is the best way to remove grape leaves without damaging every one?

In order to remove the leaves with minimal damage, we recommend pulling out an entire bundle of leaves one at a time. There are typically three bundles of leaves containing 15–20 grape leaves. It is best to remove the first bundle by positioning a finger between the jar and the bundle, pressing down, and slowly pulling out the entire bundle. Once the first one is removed, the jar will not be as tightly packed and you should be able to pull out the other leaves easier.

Are your products non-GMO?

While most of our products are inherently non-GMO, please refer to the “Non-GMO Project” seal found on many of our retail products, which verify that no genetically modified organisms are used.

While most of our products are inherently non-GMO, please refer to the "Non-GMO Project" seal found on many of our retail products, which verify that no genetically modified organisms are used.

Some Halkidiki olive varietals inherently have this purple/reddish coloring in the center. This purple/reddish center being present is based on certain factors such as the growing region of the olives and the time of the year the olives are harvested.

The lid on my jar is popped and/or didn't make a popping sound when opened. Is it safe to use?

Sometimes shipping and handling during transit with changes in altitude pop the lids in isolated occurrences (the push button top pops), but it’s not a production issue. Due to the chemical characteristics of this product it does not support pathogenic growth, therefore there is no food safety risk. However, it will support yeast and mold proliferation after exposure to the environment/oxygen. Please feel free to reach out regarding this issue and include the lot code and a picture to qc@foodmatch.com

I have a quality concern with one of your products I'd like to report.

Please email QC@foodmatch.com and explain the concern along with the item name, best buy date, lot code (typically printed on the side of the jar) and any applicable pictures.

I found a pit inside one of your pitted olives, is this normal?

FOODMatch is proud to have one of the lowest olive pit ratios in the industry and we continuously monitor our production processes in order to maintain these low ratios. Processes to eliminate pits from the final product include manual checking, floatation tanks, and x-ray detection. Our average pit occurrence is between 0.05 and 0.1%, with a maximum tolerance of 0.25% by count. Understanding that pits are inherent to olives, there is no guarantee of 100% eradication of pits/pit fragments from the final product even with the best practices in place, but it is something we take very seriously. Our product labels contain the appropriate pit warnings and disclaimers to account for the potential of a very limited number of pits/pit fragments that may possibly occur within the final product, which fall far below the FDA tolerance of 1.3% by count.


Samples

How can I order samples of your ingredients?

If you’re an active FOODMatch customer please reach out to your respective sales representative. If you’re a new customer, please reach out to our sales support team through our contact page https://foodmatch.com/contact.

Where can I find tracking information on my samples?

Have your sales rep add your email to the sample request and tracking information will be automatically sent to you once the request is shipped.

How do I contact someone from the samples department?

Please email samples@foodmatch.com.