Order Desk Coordinator

New York, NY

Posted: September 15, 2017

Title:  Order Desk Coordinator

Position Type: Full-Time

Company Name: FOODMatch, Inc.

Location: Manhattan, NY

Experience:  2 Years in Similar Role

FOODMatch, Inc., a specialty food importer and manufacturer of Mediterranean olives, antipasti and ingredients, has a full-time opening for a new member on its Fulfillment & Logistics team as an Order Desk Coordinator. 

Responsibilities include but are not limited to:

Order processing and confirmations

  1. Answer warehouse questions
  2. Verify prices and inventory availability.
  3. Note current promotional pricing on confirmations.
  4. Note out of stock items and expected arrivals of those items on order confirmations and add item back to orders when available.
  5. Process orders accurately and promptly.
  6. Confirm orders in a timely manner with sales representatives.
  7. Confirm orders with customers.

Domestic Logistics

  1. Proactively manage freight.
  2. Provide delivery orders to all trucking companies with the exception of customer pickups.
  3. Arrange freight for customer’s truckload orders.
  4. Arrange alternative freight for missed shipments.   

Customer Service

  1. Respond directly to customers for simple item questions.
  2. Forward sample requests to Customer Service.

Maintain Dialog with Purchasing Team

  1. Advise Purchasing of any inventory pattern changes.
  2. Consult with Purchasing on any out of stock situations.
  3. Refer questions of new product arrivals to Purchasing.
  4. Maintain a current discontinued item list.

Assist Accounting

  1. To manage orders for customers on credit hold.
  2. Notify of returns, damages, mis-ships, and deductions.
  3. Alert Controller of pricing not in Navision.

Track mis-shipments

  1. Work with warehouses to reconcile mis- shipments.
  2. Assist sales team.


  1. Must possess excellent verbal and written communication skills.
  2. Must be proficient in Microsoft Word and Excel.


  • We offer a competitive salary and comprehensive benefits. 


  • Possesses experience in a similar role.
  • Possess a passion for the Mediterranean food category and nutrition as a whole.


  •  A four year degree in Business Management, Sales, or Nutrition is preferred.

To Apply:

  • Please send your cover letter, resume, and salary requirements to Please reference "Order Desk Coordinator" in the subject. No calls, please. Thank you.
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